Employment Type: Full-Time
Position Summary: This position is responsible for assisting patients in clinic with the fitting and application of DME products as prescribed by the physicians.
Responsibilities/Accountabilities: Fitting and application of various DME and orthopedic assistive devices. Educates patients and family members regarding application/wearing of orthotic devices and serves as a resource for patients via telephone. Educates patients and family members regarding billing for DME products and ensures that ABN is completed for Medicare patients. Works cooperatively with physicians and Patient Care Coordinators to ensure quality orthopedic care. Maintains inventory of DME products and orders for all vendors. Maintains patient care environment including receiving, storing supplies/inventory of DME; cleans and stocks exam room and storage room. Provides quality orthopedic care in the cast rooms for patients requiring immobilization including: applying, removing and assessing need for change of all types of orthopedic casts and immobilization devices.
Teamwork: Works cooperatively with coworkers, providers and management. Shares knowledge and insights with co-workers in a constructive manner. Willingly provides coverage to department, staying beyond scheduled ending time when clinic schedule demands it, volunteering to cover time off or unexpected absences, maintaining workflow in department without direct supervision. Addresses conflicts with person directly before involving manager or uninvolved peers. Is considerate of others with regard to taking breaks or meal periods, use of computer and telephone and noise in department.
Initiative: Seeks out assignments and assumes additional duties when patient census permits. Proposes new ideas or suggests improvement to processes. Attempts to problem solve independently before involving supervisor or vendors. Provides support and coverage to department/locations. May perform other duties as indicated by location to facilitate patient care or fill down time productively.
Policies and Procedures: Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents. Provides assistance and support to leadership in implementing policies and procedures as necessary. Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
Education, Experience, and Certification/Licensure Required:
Orthopedic Technologist or Athletic Trainer may be appropriate educational background, however, directly related on-the-job training and experience may also be considered. Previous experience with insurance pre-certification process and knowledge of coding specific to DME desired. Previous casting experience preferred. Must maintain State license as indicated (ATC) and current CPR/AED certification.
This position is not eligible for telecommuting at this time.
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